Is Three mobile down? Service issues return to UK network provider

The Three UK mobile network is reportedly down impacting thousands of users and the customer service department of the cell company.

Subscribers across the Super Bowl weekend reported outages and a patchy service from the fourth-largest mobile network in the UK.

It couldn’t have come at a worse time with the biggest sporting event of the year being streamed in households and on devices across the world.

Three has posted on its social channels about the outages, the company said on x:

The cell provider also has a network service checker which has a post apologizing for the sudden halt in services and the inability to check the current status of the network.

The post stated that “some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it. This issue is impacting our customer service channels and network status checker, so please check our social feeds for the latest updates.”

Recurring problems

Earlier this weekend the provider placed a message on its social channels stating that an outage was being looked into by engineers.

Three would then go on to post on X yesterday that the issue had been resolved in the early part of the day:

The problems persist, however, and sites like network outage reporter Down Detector have recorded over 12,850 outages across the past 24 hours.

The site mentions that 36% of users are having issues with mobile internet, 33% of users have no signal and 30% of users record a total blackout of the service.

Smarty, a UK mobile operator and user of the Three network had to apologise to customers on X this morning;

In early December we reported that the Three network has gone down, impacting over 20,000 users.

It remains to be seen if this issue is related to the merger with Vodaphone that was announced in the middle of last year.

The press release on the merger stated that “from day one, millions of customers of Vodafone UK and Three UK will enjoy a better network experience with greater coverage and reliability at no extra cost, including through certain flexible, contract-free offers with no annual price increases, and social tariffs.”

Image: Yan Krukau, Pexels.

Brian-Damien Morgan

Freelance Journalist

Brian-Damien Morganis an award-winning journalist and features writer. He was lucky enough to work in the print sector for many UK newspapers before embarking on a successful career as a digital broadcaster and specialist.

His work has spanned the public and private media sectors of the United Kingdom for almost two decades.

Since 2007, Brian has continued to add to a long list of publications and institutions, most notably as Editor of the Glasgow 2014 Commonwealth Games, winning multiple awards for his writing and digital broadcasting efforts.

Brian would then go on to be integral to the Legacy 2014, Media and Sport Directorate of the Scottish Government. Working with ministers to enact change through sport with institutions like the Homeless World Cup.

He would then lend his skills to multiple private sector institutions. Brian would win national acclaim helping his country deliver judicial education and communications during the pandemic-era. Earning a writ of personal distinction from the Lord President of Scotland for his efforts as the Head of Communications and Digital for the Judicial Office for Scotland.

Brian has returned back to the thing he loves most, writing and commenting on developments across technology, gaming and legal topics, as well as any-and-all things sport related.

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